Many Android Smartphone users experience an error in their Google Play Store application. The process of downloading applications that fail or the Google Play Store that cannot be opened is a problem that is often experienced by Android users.
Some examples are “Google Play Retrieving Information From Server”, “Google Play Error 491”, “Google Play Error RPC”, or “Google Play Error No Connection”. Have you ever had a problem like this? If so, here are ways to resolve errors on the Google Play Store.
The date and time on your smartphone are not the same
Google always checks your time and date to run the Play Store. If the time and date do not match, there will be problems with the Play Store. To fix this problem, change the time and date on your smartphone. You can select the automatic detection format for time and date. But if the Play Store still crashes, try setting the date and time manually.
Check your smartphone internet connection
We have encountered cases where users could not access Google Play due to unstable internet connections. This may seem trivial, but checking your internet connection can solve the problem. Try to switch from WiFi network to mobile data or vice versa.
Update Google Play on your android smartphone
This may rarely happen, but sometimes the smartphones we use don’t automatically update the Play Store. If your Play Store has an error, it never hurts to check the version. And make sure you are using the latest version.
Update Google Play services
In addition to the Play Store, you must also install the latest version of Google Play Services. Because to be able to operate, the Google Play Store requires Google Play Services. So, try to check your Google Play Services version, if it’s not up-to-date, update it immediately.
Clear Google Play cache and data
In some cases, problems with the Google Play Store can be resolved by clearing the cache. Cache is a temporary data storage area so that application data can be quickly opened without needing to be reloaded. Try going to the settings menu -> application management and select the Google Play Store application, then click the clear cache button. If the problem is not resolved, try clearing the data on the Play Store application by clicking the clear data button.
If the problem with the Google Play Store is still not resolved, then you need to reset your Google account. Try deleting the existing Google account, then re-enter the account. Or, you can also create and register a completely new Gmail account.
The last step you can try is to disable the VPN. It’s true, by activating a VPN you will find interesting information beyond your geographic location. You can even install Play Store apps from other countries. However, a VPN may cause problems on the Google Play Store in the region you currently live in.